Electrify your career!
We believe the future of mobility is electric. With the backing of BMW Group, Mercedes-Benz Mobility AG & bp we are one of the leading global drivers of the change to e-mobility. DCS was founded on a simple idea: charging an EV should be as easy as it gets. Together, we are developing digital solutions that help connect the drivers with a broad network of charging stations and thereby enable our users a seamless charging experience.
Intern Customer Service Tooling (f/d/m)
Meet the Team:
Join our passionate Customer Service Tooling team in Munich. It plays a crucial technical role behind the scenes, managing and improving the platforms that enable our customer service teams to succeed. This is a non-customer-facing role that spans multiple areas—from automation and security to development and data analysis. We’re a collaborative, problem-solving group focused on creating seamless, efficient tools that keep operations running smoothly across the globe. . Joining us means working in a fast-paced environment where learning and collaboration come first—and your contributions truly matter.
Make an Impact:
- Actively support project management in Jira by monitoring Kanban dashboards, helping break down large epics into actionable user stories and tasks, and assisting in backlog organization.
- Support the operations and continuous improvement of customer service tools and platforms used globally.
- Develop and enhance internal tools and external help centres using Handlebars, React, and TypeScript/JavaScript.
- Manage enterprise applications and user provisioning workflows using Microsoft Entra ID.
- Design and implement automated workflows to increase operational efficiency and reduce manual work.
- Contribute to the development and monitoring of AI agents that assist customer service teams.
- Help configure, maintain, and optimize our Zendesk environment to meet evolving business needs.
- Analyse large datasets to provide insights that support strategic decision-making for stakeholders.
- Assist in ensuring compliance of our telephony systems by monitoring configurations and documentation to meet regulatory requirements across different markets
Your Profile:
- Currently enrolled in the 2nd half of a degree program, or graduated in engineering, business administration, or a comparable field with an analytical focus
- Able to work as a full-time intern in our Berlin office from September for a duration of 9-12 months.
- Eager to take initiative in project management tasks—comfortable managing Jira boards, writing user stories, and organizing sprints or workflows.
- Familiar with identity and access management concepts; knowledge of Microsoft Entra ID is a plus.
- Strong interest in automation, technical operations, and customer service technologies.
- Basic experience with frontend development (JavaScript, React, TypeScript, or Handlebars preferred).
- Security-conscious mindset with an understanding of best practices for data protection, access control, and regulatory compliance.
- Analytical mindset with the ability to extract, interpret, and present data insights to support strategic decisions.
- Comfortable working in a dynamic, cross-functional environment with multiple stakeholders.
- Proficient in English (spoken and written); German is not required.
- Independent, proactive, and detail-oriented with a collaborative spirit.
We offer:
- A unique opportunity combining the energy of a scale up with the power of BMW, Mercedes Benz Mobility & bp
- Working on products & services with a high social impact
- An international team of talented people who love what they do and live a collaborative spirit
- An open minded culture with room for growth and the freedom to bring in own ideas
- Subsidized gym membership
- Subsidized office lunch benefit
- Monthly mobility budget
- Up to 2 days of home office in a week
- Offsite/ team events & much more and modern, sunny offices in Berlin & Munich
… and of course, the classics: delicious coffee & tea, fresh fruits and an office dog friendly environment
At DCS we acknowledge the value of diversity, promote equality and challenge unfair discrimination. We strive to create an inclusive work environment, safe for anyone regardless of their gender identity, sexual orientation, abilities, ethnicity or race. We have the clear goal of driving diversity and inclusion across all dimensions and treat each applicant with the same respect and consideration.
Get in touch!
Are you excited about shaping the future of e-mobility services?
Then send us your application (CV, earliest starting date, salary expectations and optional motivational statement).
Don’t worry if you don’t think you meet all requirements for this position. First and foremost, we value like-minded, passionate people who want to make an impact in shaping the future of e-mobility. We encourage you to apply and convince us why you would be a good fit in a cover letter.
We are looking forward to hearing from you!
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