Electrify your career!
We believe the future of mobility is electric. With the backing of BMW Group, Mercedes-Benz Mobility AG & bp we are one of the leading global drivers of the change to e-mobility. DCS was founded on a simple idea: charging an EV should be as easy as it gets. Together, we are developing digital solutions that help connect the drivers with a broad network of charging stations and thereby enable our users a seamless charging experience.
Intern Operations Customer Service (f/d/m)
Meet the Team:
Join our passionate Customer Service team, split between Munich and Berlin, and seize an exciting opportunity to dive into what customers really think about our product. Discover correlations and explore ways to continuously improve our offerings, keeping our customers engaged and happy.
Make an Impact by:
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Working closely with our vendor to ensure quality expectations are met
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Actively gathering and analyzing customer feedback to drive product enhancements
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Identifying trends and correlations to improve overall customer satisfaction
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Collaborating with cross-functional teams to integrate customer insights into product development
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Creating and analyzing reports and KPI reports
Your profile:
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Strong analytical skills with the ability to identify patterns and correlations
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Exceptional communication and relationship-building skills, German language skills are a plus
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Previous experience in customer service preferred
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Passion for understanding customer needs and driving positive experiences
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Experience working collaboratively across teams to implement customer-driven improvements
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Ability to work 40h/week as an Intern in our Berlin or Munich office as soon as possible for a duration of 12 months
We offer:
- A unique opportunity combining the energy of a scale up with the power of BMW, Mercedes Benz Mobility & bp
- Working on products & services with a high social impact
- An international team of talented people who love what they do and live a collaborative spirit
- An open minded culture with room for growth and the freedom to bring in own ideas
- Subsidized gym membership
- Subsidized office lunch benefit
- Monthly mobility budget
- Up to 2 days of home office in a week
- Offsite/ team events & much more and modern, sunny offices in Berlin & Munich
… and of course, the classics: delicious coffee & tea, fresh fruits and an office dog friendly environment
At DCS we acknowledge the value of diversity, promote equality and challenge unfair discrimination. We strive to create an inclusive work environment, safe for anyone regardless of their gender identity, sexual orientation, abilities, ethnicity or race. We have the clear goal of driving diversity and inclusion across all dimensions and treat each applicant with the same respect and consideration.
Get in touch!
Are you excited about shaping the future of e-mobility services?
Then send us your application (CV, earliest starting date, salary expectations and optional motivational statement).
Don’t worry if you don’t think you meet all requirements for this position. First and foremost, we value like-minded, passionate people who want to make an impact in shaping the future of e-mobility. We encourage you to apply and convince us why you would be a good fit in a cover letter.
We are looking forward to hearing from you!
Our perks
